FAQs
What will the recipient receive?
The recipient will receive a Gift Card sent via post. When you order a Gift Card, your recipient will be sent a physical Gift Card in the mail. During your order placement, you also have the option for your card to be attached to a letter with your personalised message. On the reverse of the Gift Card the amount and issue date will be printed.
Can I purchase a gift card and send it via email?
No. At this point in time we do not support online vouchers.
Where can I use my gift card?
Your DFO gift card can be redeemed at any participating DFO Brisbane, Essendon, Homebush, Moorabbin, Perth, South Wharf and Uni Hill store where EFTPOS is available. Some retailers, at their discretion, may decline gift cards that are not their own.
How does my gift card work?
Use your gift card just like a regular bank card, simply swipe the gift card at the EFTPOS terminal, select SAVINGS and key in the PIN printed on the back of your gift card. The transaction amount should be for the same amount or less than the value of the available funds on the card.
What if the purchase transaction is more than the balance of the funds on my gift card?
If the purchase value is more than the available balance on your gift card, simply ask the cashier to split the payment. Pay the difference first, either with cash or another card. e.g If your gift card has an available balance of $30 but your total transaction is $70, you would ask to pay the $40 difference first and then use your gift card to pay the remaining $30. Make sure the EFTPOS terminal is showing the $30 value before swiping your gift card, selecting SAVINGS and entering your 4 digit PIN.
Do I have to spend the entire amount of my gift card in a single purchase?
No. Your Gift Card is partially redeemable. Within the Gift Card’s validity period, any available balance on your gift card can be used for multiple purchases.
How can I check the balance of my Gift Card?
To check the balance of your gift card, you can simply go online to https://webstore.egivv.com/vicinity/dfo/balance, call 1300 764 721 or visit a DFO Customer Service Desk. Retailers cannot check a balance through their point-of-sale system.
How can I check the transaction history of my Gift Card?
To check where you have previously used your gift card, you can simply go online to www.egivv.com select Balance Check and you will be directed to our online portal. Enter your 19 digit card number and the 4 digit PIN on the back of your card. You can also visit a DFO Customer Service Desk to obtain your transaction history.
What is the expiry period of my Gift Card?
From 1st July 2018 all DFO gift cards are valid for a period of 36 months from the date of purchase. If your DFO gift card was purchased prior to 1st July 2018 your gift card is valid for a period of 12 months from the date of purchase.
What happens when my gift card expires?
The funds on your gift card are valid only for the validity period printed on the back of your card. Any remaining funds at the time of expiration are forfeited so we encourage you to spend all available funds before expiration. Expired gift cards cannot be refunded, reloaded or re-issued.
What happens if my gift card is lost or stolen?
If your gift card is lost or stolen, this should be reported to our Customer Support Team on 1300 764 721 as soon as immediately possible. A replacement card may be reissued but fees and conditions apply.
What happens if an item was purchased with my gift card and needs to be returned?
Every retailer will handle returns as per their own in-store policies. The DFO gift card is a non reloadable card which means funds cannot be returned to the card. The retailer may issue a cash refund instead, issue an in-store credit or process the refund to another card. We are not responsible for returns or credits off of purchases.
Can I use my gift card for online purchases?
Unfortunately, at this point in time it is not possible to make online purchases with your DFO gift card.
Can I use my gift card to withdraw cash at an ATM or in-store?
No. The DFO gift card can only be used to make a purchase at an EFTPOS terminal and cannot be used for taking out cash either through an ATM or via the EFTPOS Terminal as an addition to an in-store purchase. eg If your purchase is for $30 and your gift card is valued at $50, you cannot make the purchase and request the remaining $20 as cash back.
Do I get charged any fees when I use my gift card to make a purchase?
No. Once your card has been activated the available balance is yours to use. You will not be charged any post card fees for redemptions or balance checks on your card.
I have another DFO gift card. Can I transfer the funds from this gift card onto another DFO gift card?
No. Funds are fixed to your DFO gift card and cannot be transferred onto another card. Multiple gift cards cannot values cannot be transferred onto the one card.
Can I add more funds to my gift card?
No, your gift card is what’s known as a ‘single load’ card, meaning the card can be loaded once and can only be used while within the expiry dates or until the loaded funds are depleted.